
32
…always there
Symptom Possible Causes Possible Solution
The ARC is
reporting the
receipt of a
channel 14
alarm.
This is an internal
alarm generated by
the STU to indicate a
battery low condition.
Possible mains failure or faulty battery.
No activity on
the STU, no
LEDs on.
The power is off.
Check for 12V dc at TB3 V+
with respect to TB3 0V
Regular ‘chirps’
are heard (every
2½ to 3 minutes)
whenever the
telephone is in
use.
The NVM has been
programmed for
Private Wire mode
and the STU is
connected to a
normal phone line
(PSTN).
Re-program the NVM for ‘PSTN mode’.
Calls cannot be
made from the
STU phone line.
a) LK1 fitted when
STU is connected to
the PSTN.
b) Incorrect phone
line wiring to the
STU.
c) Faulty wiring at the
redcare block
terminal.
d) Faulty phone line.
a) Remove LK1.
b) Check and correct the wiring.
c) Seek assistance from the ARC.
d) Report the fault to your local BT fault
repair service.
The ARC is
reporting the
receipt of a
channel 15
alarm.
This is an internal
alarm generated by
the STU to indicate a
self test failure.
The STU has detected a fault in its
internal circuitry. Replace the STU.
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